Resume
Professional Summary
Technical writer and editor with a background in macOS systems engineering, endpoint management, and enterprise IT. Experienced in creating user guides, administrator documentation, knowledge base content, troubleshooting materials, workflows, playbooks, and process documentation for technical teams and end users. Combines strong writing and editing skills with hands-on expertise in macOS, Jamf Pro, security-focused enterprise environments, and managed device workflows. Portfolio includes Markdown-based documentation, technical editing samples, and introductory DITA-based structured authoring work.
Core Skills
- Technical writing
- Technical editing
- User guides
- Administrator documentation
- Knowledge base documentation
- Troubleshooting documentation
- Process and workflow documentation
- Information architecture
- Markdown
- GitHub
- Structured authoring fundamentals
- DITA fundamentals
- Cross-functional collaboration
Selected Experience
Technical Editor — Apache Software Foundation
Jul 2024–Present - Serve as technical editor for OpenOffice user documentation, with primary responsibility for Calc user guides. - Review and edit published user guide content for clarity, consistency, usability, structure, and technical accuracy. - Improved the readability and editorial quality of the Calc 4.1, Draw 4.1, and Impress 4.1 user guides.
Aether Project Generalist — Outlier AI
Dec 2025–Present - Evaluate and improve AI-generated content for grammar, clarity, coherence, and communication quality. - Apply editorial judgment to strengthen readability, consistency, tone, and audience appropriateness. - Support language quality efforts requiring close review of structure, phrasing, and comprehension.
macOS Systems Engineer — BlackRock, Inc.
Mar 2018–Mar 2024 - Created and maintained internal technical documentation, including how-to guides, knowledge base content, engineering workflows, and evaluations of new technologies. - Wrote getting-started documentation for end users to support onboarding and reduce repeated support questions. - Documented workflows for engineers and support teams to improve consistency, knowledge sharing, and process adoption. - Developed process documentation for a user-elevated-rights automation workflow, reducing manual intervention and supporting IT Support and Help Desk teams. - Translated complex macOS administration and security procedures into clear, reusable documentation for technical and operational audiences.
Education and Training
- Monroe Community College
- SUNY New Paltz
- Introduction to DITA Certificate — Scriptorium